Orders Arriving Damaged

My order arrived damaged — what should I do?


We pack every order with care (and lots of bubble wrap), but accidents can happen. If your item arrived broken, don’t stress — we’ve got you covered.


📦 Step 1: Keep the box and packing materials

Don’t throw anything away just yet. If your item was damaged in transit, we may need photos of the packaging to file a claim with the carrier.


📸 Step 2: Take clear photos

Please take multiple, well-lit photos of:

  • The damaged item(s)
  • The shipping box
  • All packing materials

This helps us verify the issue and speed up your replacement or refund.


📩 Step 3: Email us

Send the photos and a brief message to contact@dankgeek.com as soon as possible. Our team will review everything and take care of you quickly. We will need the photos within 30 days of the delivery date.


🔁 What happens next?

Depending on the situation, we’ll either:

  • Send you a return label if we need the damaged item back

  • Or tell you to safely dispose of the item (do not attempt to fix or use it)


No matter what, you’ll receive a replacement or full refund — guaranteed.

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