Orders Arriving Damaged
My order arrived damaged — what should I do?
We pack every order with care (and lots of bubble wrap), but accidents can happen. If your item arrived broken, don’t stress — we’ve got you covered.
📦 Step 1: Keep the box and packing materials
Don’t throw anything away just yet. If your item was damaged in transit, we may need photos of the packaging to file a claim with the carrier.
📸 Step 2: Take clear photos
Please take multiple, well-lit photos of:
- The damaged item(s)
- The shipping box
- All packing materials
This helps us verify the issue and speed up your replacement or refund.
📩 Step 3: Email us
Send the photos and a brief message to contact@dankgeek.com as soon as possible. Our team will review everything and take care of you quickly.
🔁 What happens next?
Depending on the situation, we’ll either:
- Send you a return label if we need the damaged item back
Or tell you to safely dispose of the item (do not attempt to fix or use it)
No matter what, you’ll receive a replacement or full refund — guaranteed.